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Refund Policy

We firmly believe in and stand behind our plugin 100%, but we understand that it cannot work perfectly for everyone all of the time. If you are unhappy with your purchase, or you have an issue that we are unable to resolve that makes the system unusable, we will be happy to consider offering a refund.

However, there are few things to note

  • We request you to let us know the issues you are having and provide the opportunity to resolve.
  • We might ask you for your feedback and suggestions for product improvement.
  • We would appreciate if you share the reason for the refund.

Refunds will be offered at our sole discretion and must meet all of the following conditions:

  • You are within the first 14 days of the purchase of the plugin.  After 14 days no refunds can be processed.
  • Your issue(s) comes from not being able to install the plugin properly or get the plugin to perform its basic functions.
  • You have attempted to resolve your issue(s) with our support team.
  • Issues caused by 3rd party plugins, themes or other software will not provide grounds for a refund.
  • Refunds do not apply to product upgrades or annual renewals.

Refund Time

We try to process the refund at our earliest convenience and once we process, the amount should re-appear in your bank account within 7 business days of the issue date (It may take a few hours to 7 business days depending on the time required by banks to transfer the refund).

To submit a refund request, please contact us.

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